If you already have your travel dates in mind, we recommend booking as early as possible. Our tours are popular and tend to fill up quickly, especially during weekends and peak travel seasons. A little advance planning goes a long way in securing your spot.
The easiest way is to check real-time availability directly on our website booking page. You can also send us a message on WhatsApp or Zalo at +84 0772993585, or email us at info@vespaadventures.com, and we'll happily check open spots for you right away.
You can absolutely book through email, website, or social media, whatever works best for you. Booking directly through our website offers a few extra conveniences though. You can browse all available tours, check real-time availability, and secure your spot instantly with just a few clicks.
Just a few simple details! Let us know which tour you'd like to book, the number of participants, your preferred date and time (including morning or afternoon session for tours with multiple options), and your email address so we can send your confirmation.
And here's a little extra: when you book two different tours, you get 10% off the total price!
Absolutely, we’d love to host you. We specialize in private tours and can easily accommodate large groups. Simply get in touch with us, and we’ll tailor the experience perfectly to your needs.
For your convenience, we accept payments via PayPal, as well as all major credit and debit cards, including Visa, Mastercard, American Express (Amex), and Maestro.
You're welcome to pay in full or simply secure your spot with a deposit. For individual bookings, a 30% deposit is all that's needed. For groups of 7 or more guests, we kindly request a 50% deposit to lock in your arrangements.
We can definitely issue a VAT invoice for you. If you need any assistance or have questions about the process, just reach out to us at info@vespaadventures.com or via WhatsApp/Zalo at +84 0772993585. Our team is always happy to help.
Once your payment is processed successfully, you'll receive an automatic confirmation email from us right away. If you don't see it in your inbox, be sure to check your spam or promotions folder. It sometimes ends up there.
We'll send you a friendly reminder email with a link so you can easily try the payment again or choose a different method. If you run into any trouble or need a hand, just reach out to us at info@vespaadventures.com or via WhatsApp/Zalo at +84 0772993585. We'll sort it out together.
We know travel plans can change unexpectedly, so we try to be as flexible as possible. Here's how it works:
Rescheduling
- Free date changes with at least 24 hours notice before tour start time
- Changes made with less than 24 hours notice will incur a 30% charge
Cancellation
- Cancel more than 24 hours in advance: no cancellation fee (only a small transaction fee of approximately 5% charged by banks or PayPal applies)
- Cancel less than 24 hours before tour start: full charge applies
If you're facing special circumstances, please give us a call or message on WhatsApp. We're human too and happy to discuss options where we can.
If you need to cancel close to your tour time, please reach out to us directly at info@vespaadventures.com or via WhatsApp/Zalo at +84 0772993585. We'll review your situation and do our best to assist you.
Refunds are handled according to our cancellation policy:
- Cancellations made more than 24 hours before the tour are eligible for a full refund
- Cancellations within 24 hours are reviewed on a case-by-case basis
Your satisfaction matters to us, and we'll always work toward a fair outcome.
Once approved, refunds are typically processed within 7–14 business days. The exact timing can vary depending on your bank or payment provider’s processing times.
If you cancel more than 24 hours before your tour, we do not charge any cancellation fee from Vespa Adventures. However, please keep in mind that your bank or payment platform such as PayPal may deduct a small, non-refundable transaction fee, typically around 5%, which is outside of our control. Cancellations made within 24 hours of the tour start time are subject to a full charge, though we're always happy to discuss special circumstances if you reach out to us directly.
If you'd like to switch to a different tour, just reach out to us via email at info@vespaadventures.com or WhatsApp/Zalo at +84 0772993585. We'll gladly help you make the change, no need to cancel. Just contact us and we'll sort it out for you.
No experience is required at all! You’ll ride as a pillion passenger with one of our professional, experienced drivers. All you need to do is sit back, relax, and enjoy the ride.
Safety and guest comfort are at the heart of everything we do. Our drivers and guides are fully trained professionals who regularly update their skills through ongoing safety workshops and customer care programs. You can ride with confidence knowing our team is always learning, always improving, and committed to giving you a secure and memorable experience.
Yes, we provide high-quality helmets and protective gear for all guests as part of our commitment to your safety.
Beyond the gear, our team is first-aid certified and undergoes regular safety training to handle any situation. We also carry local insurance (Bao Viet) with coverage up to 200,000,000 VND per person, depending on the nature of the incident (coverage applies to accidents, but not in cases where the incident is caused by the guest's own actions). Please note that Vespa Adventures' total liability in any case shall not exceed the insurance payout amount and the tour fee paid by the guest.
You're in safe hands with Vespa Adventures.
Most of our tours are designed to be family-friendly and welcoming for all ages. If you’re traveling with young children or seniors, just let us know your group’s composition, and we’ll be happy to recommend the most suitable and comfortable options for you.
Vietnam’s tropical climate can bring occasional rain, especially from October to January, but this rarely dampens the spirit of a Vespa Adventure! We are fully prepared with high-quality two-piece rain gear to keep you dry, and we make regular stops at covered locations. In fact, a little rain can offer a unique and authentic glimpse into local life. Our experienced drivers are experts at navigating weather conditions. Your safety is our absolute priority.
In the unlikely event of severe weather that forces us to cancel the tour, we will notify you as early as possible. Should we need to cancel, you will have the following options:
Please note that, as we have canceled for your safety, we are unable to cover any additional expenses, such as flights or accommodation. Our ultimate goal is always to provide you with a safe, enjoyable, and memorable experience.
We offer free pickup and drop-off at any location within a 15km radius from the city center. The exact meeting point can vary depending on the specific tour you choose. For detailed directions and to confirm your pickup location, please contact us via WhatsApp or Zalo at +84 0772993585 and our team will be happy to assist you.
Absolutely, we love creating personalized experiences! Just reach out to us via WhatsApp or Zalo at +84 0772993585 or email us at info@vespaadventures.com. Share your ideas and preferences with us, and our team will work with you to design a custom itinerary tailored perfectly for your group.
If you're running late, just give us a call or message us on WhatsApp as soon as possible. We'll do our best to help you catch up with the group, but please keep in mind that a late arrival may shorten your overall experience since the tour runs on a set schedule.
Your pickup and drop-off can be at two different locations, as long as both are within a 15km radius from the city center. Just let us know your preferences.
Flexibility is key to a great experience! Our guides will carefully time the visits at each location and may adjust the order of stops based on real-time conditions. For example, if there’s a light shower, we might spend a little longer at a stop to let it pass, ensuring you’re comfortable.
All food and drinks specifically mentioned in the tour itinerary are included, so you can relax and enjoy with no hidden costs.
We want everyone to have a wonderful experience. We always have backup options available, and we'll do our best to accommodate your needs. Please notify us in writing at least 24 hours before departure regarding any dietary restrictions or allergies so we can prepare properly. Please note that we cannot be held responsible for any allergic reactions if we are not notified in advance or if you consume food outside of the menu options we have advised.
Absolutely, we’re happy to accommodate dietary preferences. Just let us know in advance, and we will make sure to prepare delicious alternatives for you.
All of our tours are family-friendly. While we may offer local alcoholic beverages as part of the experience, we always provide a variety of delicious non-alcoholic options for children and adults who prefer them.
Your comfort and enjoyment are important to us. We always have backup options available and will gladly offer you an alternative so you can still fully enjoy the culinary experience.
You can reach our friendly customer support team via email at info@vespaadventures.com or through WhatsApp/Zalo at +84 0772993585. You're also welcome to use the contact form on our website and we'll get back to you promptly.
For any urgent or time-sensitive matters on the day of your tour, please contact us via WhatsApp, Zalo, or phone call at +84 0772993585. This dedicated hotline is also provided in your confirmation email and will connect you directly with our on-ground team who can assist you right away.
Yes, we do! To enhance your experience, we can provide French, German, and Spanish speaking guides for an additional small charge. Just let us know your preference when booking and we'll take care of the rest.
All important updates, reminders, and other essential information regarding your booking will be sent directly to the email address you provided. As your tour date approaches, be sure to check your spam or promotions folder. It sometimes ends up there.
Absolutely. If you're unsure which tour best fits your interests or schedule, just reach out and tell us a little about what you're looking for. You can contact us via email at info@vespaadventures.com or through WhatsApp/Zalo at +84 0772993585. We're always happy to offer friendly, personalized advice to help you choose the perfect adventure.
Everyone is welcome! Whether you’re a seasoned content creator, an aspiring influencer, or a past guest who simply wants to share the magic of your ride, you can participate through one of our two official program tracks.
Our program is for all storytellers. We’d love to hear from you, whether you’re a full-time creator or a traveler with a passion for capturing and sharing authentic moments from your journey.
Our team reviews every submission with care. We look for content that feels authentic, creative, and captures a genuine emotional connection to the experience. We're drawn to posts that truly reflect the spirit of a Vespa Adventures ride, the joy, the freedom, and the unforgettable moments shared along the way.
As a thank you for sharing your perspective, selected participants will receive a complimentary Vespa Adventures tour valid for 12 months. It's our gift to you, something you can enjoy again yourself or share with someone special.
You always retain full ownership of your content. By participating, you permit us to share your featured work on our official channels, and we will always give you full credit.
By participating in our user-generated content (UGC) program, you confirm your consent to allow Vespa Adventures to use your content for marketing purposes on a perpetual basis without any additional compensation. Full details, including terms of use, are outlined in our separate UGC Terms & Conditions.
Contact our support desk.
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