Cancellation & Insurance

Everything you need to know before you book, written plainly so nothing comes as a surprise.

🗓️ DATE CHANGES & RESCHEDULING

Life happens and plans change. We get it. Just let us know before the 24-hour mark, and we'll take care of the rest.

No charge

More than 24 hours out

Contact us anytime before the 24-hour mark. We will move your booking to a new date at no cost, subject to the availability of a suitable tour on the requested date and time.

30% fee applies

Less than 24 hours out

If the 24-hour window has passed, a 30% rescheduling fee applies to cover operational costs already underway. We accommodate last-minute rescheduling within a 10-day window, subject to availability. Otherwise, the booking is canceled with a 100% charge.

💬 Have a special circumstance? Give us a call or drop us a WhatsApp. We're human, and we're always open to a conversation.

❌ CANCELLATION

The golden rule is simple: the more notice you give us, the more we can do for you.

Full refund

24+ Hours Before Tour

You'll receive a full refund with no cancellation fee from our side. Please note that 5% of the payment will be retained as a transaction gateway fee to cover the non-refundable processing charge applied by the payment platform.

Full charge

Under 24 Hours Before Tour

Cancellations within the 24-hour window are subject to the full tour charge. If you have a genuine exceptional reason, reach out directly and we'll do our best to work something out.

Refund Processing Time

Once approved, refunds are typically processed within 7 to 14 business days. The exact timeline depends on your bank or payment provider. If you haven't seen the refund after that window, please check in with us.

Transaction Gateway Fee

A 5% of the total payment will be retained as a non-refundable transaction gateway fee. This charge is applied by the payment processor and cannot be waived regardless of the cancellation reason.

Want to Switch Tour Instead?

No need to cancel just because you've changed your mind on which tour you want. Reach out via email or WhatsApp and we'll transfer your booking to a different experience. No fuss, no extra steps.

🛡️ INSURANCE COVERAGE

Your safety is our top priority. All guests on our tours are covered by local insurance policies in each country we operate, including passenger accident and third-party liability coverage. We work with leading, reputable insurers to ensure reliable protection throughout your experience.

Our Insurance Partners
Active policies • Renewed annually in each country of operation

Active Policies

Vietnam

QBE Insurance
Passenger accident & third-party liability

Thailand

AXA Insurance
Passenger accident & third-party liability

Cambodia

CVI Insurance
Passenger accident & third-party liability

Coverage limits and policy terms vary by country in accordance with local regulations. All policies are maintained with reputable, licensed insurers in each operating territory and renewed annually.

ℹ️ As coverage terms vary by country, we recommend all guests carry their own comprehensive travel insurance for full international protection, including medical emergencies, trip interruptions, and personal property.